1. From your initial call our goal is to keep you informed about your project.  Our live call center will ask you a few simple questions to help us understand your needs and establish your appointment date.
2. An estimator will meet with you at your convenience to assess your requirements and answer your questions.  We will explain the energy savings and value addition of your project.  We will furnish you with a quotation, product information, and color selectors for the new enhancement of your home or business.  If necessary, we can also furnish you with financing information.  
3. Once you make the right decision, all we need to get started will be authorization signatures of the products and colors and the signed contract.  Authorization can be mailed, e-mailed, or faxed to us and we will call you to confirm all of the information, or you can call and have your estimator meet with you again to pick this up.
4. Upon receipt in our office, your contract will be assigned a job number, processed into our system and forwarded to the installation department to begin work!  If your job requires an installation inspection, one of our field superintendents will visit your location and take their measurements to correctly order all of the materials for your job.  When all the materials are in and your project is ready to begin we will contact you with an installation date.
5. One of our field superintendents will be periodically checking the progress of your project.  Upon completion of the job the superintendent will notify you that he will be making a final inspection.  At the final inspection the superintendent will be happy to answer any questions you might have about the project or products used.
6. You will be contacted to verify your complete satisfaction with the project and then you will be sent an invoice with warranty information. You will also receive a “Thank you” letter and information about our referral program.

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